With almost 20 years experience, I help you understand what’s really happening with your customers, why they’re drifting, and how to keep them coming back. No jargon. No bloated reports. Just clear, actionable guidance that fits your size, pace, and budget.
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I dig into your customer journey, cut past assumptions, and show you exactly where customers are dropping out, getting frustrated, or ready to buy more.
And instead of a heavy consultancy deck, you get clear, doable actions designed for your team, your pace, your reality.
Ideal for small businesses looking to take the first step towards improving customer retention. This plan provides a foundational review of your current customer experience, highlighting key areas for improvement.
Perfect for growing SMBs seeking a deeper understanding of their customer experience. This plan uncovers key drivers of churn and loyalty, equipping you with targeted strategies for growth.
Designed for ambitious businesses aiming for transformation. This plan offers a thorough audit and ongoing support to embed excellent customer experience practices and drive business results.
Retention is cheaper than constantly finding new customers.
Loyal customers spend more and buy more often.
Great experiences turn customers into advocates - cheap and powerful marketing.
Especially when you can’t compete on price.
Essential for small businesses without big brand visibility.
Smoother experiences mean fewer headaches.
Clear processes save time and money.
Listening to customers reveals what to improve and where to expand.
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