Straightforward
I'm direct—your time is valuable, so I get straight to the point.
Championing Better Customer Experiences for SMBs.
Hi, I’m Robert — and I care deeply about positive customer outcomes. I always have.
I’ve spent almost two decades working in customer experience management, and knowing that SMBs are the backbone of the UK economy, I wanted to bring the same expertise to small to medium-sized businesses who don't have the resources or budgets of Big Business.
> No jargon
> No corporate fluff
> No 80-page slideshows
Just clarity, insight, and steps you can take tomorrow.
How I Work.
Practical
As an SMB, you value being quick, creative, and flexible—no need for endless business cases or corporate red tape.
Supportive
I genuinely want to see you succeed, and I’ve seen firsthand how effective customer experience management can be.
Experienced
With almost two decades experience in transport, housing, facilities and telecoms.
How It Works.
Book a Discovery Call
Book a free, 30-minute call to make sure I'm the right fit for you & your business.
Agree & Pay
Agree the terms, start date & pay the fee.
Let the Health Check Commence!
Regardless of the Health Check type you've chosen, you crack on with your work & I'll be in touch with the findings.
Frequently Asked Questions.
What's the difference between CX Health Check and mystery shopping?
Mystery shopping involves sending anonymous evaluators to interact with your business, assessing specific service standards and employee behaviours. In contrast, my customer experience Health Checks take a broader approach, analysing the entire customer journey to identify strengths and areas for improvement across all touchpoints. Both methods provide valuable insights, but customer experience CX Health Checks deliver a more comprehensive view of your customers' overall perceptions and satisfaction.
Can I upgrade my Health Check type if I decide I need a more detailed review and output?
Absolutely, you can upgrade any time you'll just need to pay the difference between your original Health Check selection and the Health Check type you wish to upgrade to.
Can you implement any of the findings from the Health Check?
At this time, I don't offer consultancy services for implementing any of the recommendations that arise from the Health Check. Should this change I will update this website and existing customers.
How will I get the report?
You will receive a succinct report highlighting findings and, crucially, some recommendations to address them. You will also be given the opportunity to have a discussion about the Health Check report and the recommendations with me at the end of the service.
"I'm here to help the UK’s small and medium-sized businesses shine—turning customer experience into a superpower that elevates brands, inspires teams, and fuels meaningful growth."
My Values.
Innovative
I embrace bold thinking and fresh ideas—continuously exploring smarter, simpler ways for SMBs to elevate every customer touchpoint.
Impactful
I focus on what truly moves the needle—delivering practical, powerful guidance that helps businesses grow, teams thrive, and customers feel valued.
Empathetic
I listen deeply and act with understanding—putting people at the heart of every experience and every solution.
Why CX is the Solution to Growth.
Customer experience is the fastest, most affordable way for SMBs to grow. When customers understand what to expect, feel looked after, and trust your business, they buy more, stay longer, and recommend you—without you spending a penny on extra marketing. Great CX turns everyday interactions into repeat revenue, and for small businesses, that’s a competitive advantage big brands simply can’t match.
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