The blog.

A client emails with a question. You're mid-task, so you fire back: "Leave it with me, I'll get back to you." Reasonable. Professional, even. Then three days pass. Nothing's actually wrong — you're wo...

A table for four, booked for 7:30pm on a Saturday. 7:45 comes and goes. No call, no message. By 8pm you've turned away two other parties to hold that table, and it's still empty. Multiply that across ...