1. Introduction
This Privacy Policy explains how personal data is collected, used, and protected when you visit this website, read blog content, subscribe to emails or newsletters, purchase digital products, enrol in courses, or engage in consulting services.
This website is operated by Robert M Edwards (“we”, “us”, “our”).
2. Information Collected
We may collect the following personal data depending on how you interact with the site:
Name and email address (e.g. email subscriptions, purchases, enquiries)
Payment details (processed securely by third-party payment providers)
Course enrolment or consulting-related information you choose to share
Basic website usage data (e.g. pages visited, device type)
We do not store payment card details.
3. How Your Data Is Used
Your personal data may be used to:
Deliver digital products, courses, or services you have purchased
Provide access to course materials or consulting engagement
Send newsletters, updates, or relevant content you have opted in to receive
Respond to enquiries or support requests
Improve website content, products, and user experience
Meet legal, regulatory, or accounting requirements
You will only receive marketing emails if you have explicitly opted in, and you may unsubscribe at any time.
4. Blog Content & Newsletters
This site may publish blog articles and newsletters offering insights, commentary, and educational content related to customer experience and service delivery.
Reading blog content does not require providing personal data.
Subscribing to newsletters requires providing an email address and consent.
5. Affiliate Links & Recommendations
Some blog posts, emails, or pages may include affiliate links. This means we may receive a commission if you choose to purchase a product or service via these links, at no additional cost to you.
Affiliate relationships do not influence content or recommendations. Products or services are only mentioned where they are genuinely relevant and useful to the audience.
6. Third-Party Services
We use trusted third-party providers to operate this site and deliver services, including but not limited to:
Odoo and SiteGround (website hosting, digital products, courses, email)
Stripe and PayPal (payment processing)
Analytics tools (to understand website usage)
These providers process data in accordance with their own privacy policies and UK GDPR requirements.
7. Data Protection & Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction or deletion
Withdraw consent at any time
Object to certain processing activities
Requests can be made using the contact details provided on this website.
8. Data Retention
Personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
9. Changes to this Policy
This Privacy Policy may be updated periodically. The latest version will always be available on this page.
Last updated: 17th July 2026