Terms of Service 📃
Please read these Terms of Service (collectively with our Privacy Policy located at www.robertmedwards.com/privacy-policy, the “Terms of Service”) fully and carefully before using www.robertmedwards.com (the “Site”) and the services, features or content offered by Robert M Edwards. (“RME”, “we”, “us” or “our”) (together with the Site, the “Services”). These Terms of Service set forth the legally binding terms and conditions for your use of the Site and the Services.
Last updated: 13th February 2026
1. General
By accessing this website, reading blog content, subscribing to emails, or purchasing products or services, you agree to these Terms & Conditions.
All content is provided for general informational and educational purposes only.
2. Digital Products
Digital products (including templates, toolkits, downloads, resources, or access to paid tiers of our community site) are delivered electronically.
Access is provided immediately after purchase
You are responsible for ensuring the product meets your needs before purchase
Products are licensed for your internal use only
Note: See Section 8 for our refund policy.
3. Courses, Workshops & Consulting
From time to time, this site may offer:
Online courses or workshops
Live or recorded training
Consulting or advisory services
Unless otherwise stated:
Participation does not guarantee specific outcomes
Advice provided is general and must be applied at your own discretion
No responsibility is accepted for business decisions made as a result of participation
Payment, Saved Card Details & Automatic Billing
By paying the initial deposit via the payment link provided, you authorise Robert M Edwards to store your payment method securely through our payment processor, Stripe, in accordance with Stripe's Privacy Policy and PCI DSS compliance standards. Your card details are held by Stripe and are never stored directly by Robert M Edwards.
Deposit A deposit of 50% of the agreed fee is due at the time of booking, payable via the payment link provided. Work will not commence until the deposit has been received and confirmed.
Balance payment The remaining 50% balance will be charged automatically to the payment method on file when your findings report is ready for delivery. You will receive advance notice of no less than 3 working days before the balance charge is processed, confirming the amount and the intended charge date. Delivery of the report will follow confirmation of successful payment.
Your authorisation By saving your payment details and proceeding with the engagement, you expressly authorise Robert M Edwards to charge the balance amount to your saved payment method at the point described above, without requiring further action from you. This constitutes a standing payment authority for the specific balance amount agreed at the outset of the engagement.
Failed payments If a payment fails, we will notify you promptly by email and retry the charge after 3 working days. If the second attempt also fails, the balance becomes immediately due and payable by an alternative method within 5 working days of notification. Where payment remains outstanding beyond this period, late payment interest will accrue at 8% above the Bank of England base rate per annum, calculated daily on the outstanding balance, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
Cancellation of saved payment authority You may withdraw your authorisation for future charges at any time by contacting us in writing at finance@robertmedwards.com. Please note that withdrawing authorisation does not affect any balance already due under an existing agreement. Any outstanding amounts remain payable by an alternative method within 5 working days of withdrawal.
Stripe's role Payment processing is handled by Stripe Payments Europe Ltd. By saving your payment details, you also agree to Stripe's terms of service and privacy policy, available at stripe.com/gb/privacy. Robert M Edwards is not responsible for the processing, storage, or security of your payment data beyond our obligations as a Stripe merchant.
Note: See Section 8 for our refund policy.
4. Blog & Newsletter Content
Blog articles, newsletters, and emails reflect professional experience and opinion.
They do not constitute legal, financial, or professional advice and should not be relied upon as such.
5. Intellectual Property
All website content, blog posts, newsletters, digital products, courses, frameworks, and materials are the intellectual property of Robert M Edwards.
You may:
Use purchased materials internally within your own organisation
You may not:
Copy, share, resell, or redistribute content
Publish materials externally
Claim authorship of the content
6. Affiliate Disclosure
This website may contain affiliate links.
Any commissions earned do not influence content, reviews, or recommendations. All opinions expressed are honest, independent, and based on experience or professional judgement.
7. Limitation of Liability
To the fullest extent permitted by law:
No liability is accepted for direct or indirect loss arising from use of this website, its content, or its products or services
All use of content and materials is at your own risk
8. Refund Policy — Digital Products
Digital products (guides, templates, checklists, and downloadable resources)
Due to the instant-access nature of digital products, we are generally unable to offer refunds once a product has been downloaded or accessed. By completing your purchase, you acknowledge and agree that your right to a 14-day cancellation period is waived at the point of download or access, in line with the Consumer Contracts Regulations 2013.
This does not affect your statutory rights. If a digital product is faulty, not as described, or fails to function as intended, you are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015. In these circumstances, please contact us at mail@robertmedwards.com within 30 days of purchase and we will put it right promptly.
If you have purchased a product in error before downloading or accessing it, please get in touch as soon as possible and we will do our best to help.
Community membership (The CX Circle — paid tier)
You may cancel your paid membership at any time. Cancellation takes effect at the end of your current billing period and you will retain full access until that date. We do not offer partial refunds for unused time within a billing period.
If you cancel an annual membership within 14 days of your initial purchase — and have not accessed any paid member content — you are entitled to a full refund under the Consumer Contracts Regulations 2013. Please contact us at [your email address] to request this.
If your membership renews automatically and you wish to dispute a charge, please contact us within 7 days of the renewal date and we will review your request fairly and promptly.
CX Health Check audit service
If you wish to cancel a booked audit, please notify us as soon as possible. Cancellations made more than 5 working days before the agreed start date will receive a full refund. Cancellations made within 5 working days may be subject to a cancellation fee of up to 50% of the agreed fee, reflecting preparation work already completed.
General
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. This policy is offered in addition to, and does not limit, those rights.
To raise a refund request or query, contact us at mail@robertmedwards.com. We aim to respond within 2 working days.
9. Getting in Touch
For any questions regarding these Terms or Privacy Policy, please use the contact details provided on this website.