Please read these Terms of Service (collectively with our Privacy Policy located at www.robertmedwards.com/privacy-policy, the “Terms of Service”) fully and carefully before using www.robertmedwards.com (the “Site”) and the services, features or content offered by Robert M Edwards. (“RME”, “we”, “us” or “our”) (together with the Site, the “Services”). These Terms of Service set forth the legally binding terms and conditions for your use of the Site and the Services.
Last updated: 13th February 2026
By accessing this website, reading blog content, subscribing to emails, or purchasing products or services, you agree to these Terms & Conditions.
All content is provided for general informational and educational purposes only.
Digital products (including templates, toolkits, downloads, or resources) are delivered electronically.
Access is provided immediately after purchase
You are responsible for ensuring the product meets your needs before purchase
Products are licensed for your internal use only
Refunds are offered only where explicitly stated on the product page.
From time to time, this site may offer:
Online courses or workshops
Live or recorded training
Consulting or advisory services
Unless otherwise stated:
Participation does not guarantee specific outcomes
Advice provided is general and must be applied at your own discretion
No responsibility is accepted for business decisions made as a result of participation
Blog articles, newsletters, and emails reflect professional experience and opinion.
They do not constitute legal, financial, or professional advice and should not be relied upon as such.
All website content, blog posts, newsletters, digital products, courses, frameworks, and materials are the intellectual property of Robert M Edwards.
You may:
Use purchased materials internally within your own organisation
You may not:
Copy, share, resell, or redistribute content
Publish materials externally
Claim authorship of the content
This website may contain affiliate links.
Any commissions earned do not influence content, reviews, or recommendations. All opinions expressed are honest, independent, and based on experience or professional judgement.
To the fullest extent permitted by law:
No liability is accepted for direct or indirect loss arising from use of this website, its content, or its products or services
All use of content and materials is at your own risk
Digital products (guides, templates, checklists, and downloadable resources)
Due to the instant-access nature of digital products, we are generally unable to offer refunds once a product has been downloaded or accessed. By completing your purchase, you acknowledge and agree that your right to a 14-day cancellation period is waived at the point of download or access, in line with the Consumer Contracts Regulations 2013.
This does not affect your statutory rights. If a digital product is faulty, not as described, or fails to function as intended, you are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015. In these circumstances, please contact us at mail@robertmedwards.com within 30 days of purchase and we will put it right promptly.
If you have purchased a product in error before downloading or accessing it, please get in touch as soon as possible and we will do our best to help.
Community membership (The CX Circle — paid tier)
You may cancel your paid membership at any time. Cancellation takes effect at the end of your current billing period and you will retain full access until that date. We do not offer partial refunds for unused time within a billing period.
If you cancel an annual membership within 14 days of your initial purchase — and have not accessed any paid member content — you are entitled to a full refund under the Consumer Contracts Regulations 2013. Please contact us at [your email address] to request this.
If your membership renews automatically and you wish to dispute a charge, please contact us within 7 days of the renewal date and we will review your request fairly and promptly.
CX Health Check audit service
If you wish to cancel a booked audit, please notify us as soon as possible. Cancellations made more than 5 working days before the agreed start date will receive a full refund. Cancellations made within 5 working days may be subject to a cancellation fee of up to 50% of the agreed fee, reflecting preparation work already completed.
General
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. This policy is offered in addition to, and does not limit, those rights.
To raise a refund request or query, contact us at mail@robertmedwards.com. We aim to respond within 2 working days.
For any questions regarding these Terms or Privacy Policy, please use the contact details provided on this website.