The CX Circle is the community for UK small business owners who know their customer experience matters — and want the knowledge, tools, and peer support to make it better.
Built by customer experience specialist Robert M Edwards, it's a warm, practical, jargon-free space where independent business owners share challenges, swap ideas, and hold each other accountable to actually improving.
Free members get access to the community feed, a CX Self-Assessment Checklist, and a monthly Q&A with Robert. Members (£19/month) unlock fortnightly live sessions, a resource library of templates and frameworks, monthly CX challenges, and a 10% discount on a full CX Health Check audit.
Whether you're just starting to think about your customer experience or you're ready to go deeper — there's a place for you here.
Join free and get instant access to the CX Circle community feed, a free CX Self-Assessment Checklist, monthly Q&A threads with Robert, and a library of free resources. A warm, active space to learn, ask questions, and connect with other small business owners who care about their customers. No card needed — ever.
Starter, plus fortnightly live sessions with Robert, a growing library of CX templates and frameworks, a monthly improvement challenge with group accountability, a members-only discussion space, priority access to new resources and discovery call bookings, and 10% off a CX Health Check audit. For small business owners who are ready to take their customer experience seriously — with proper support to make it happen.